Cider Return Policy – Complete Return Window Guide 2026

Ordered something from Cider and it’s not what you expected? Maybe the sizing was off, or the fabric felt different from the photos. It happens with online fashion brands — a lot. The Cider return policy gives you options, but there are conditions that catch shoppers off guard. Before you start a return, check the return policy for your specific order. The shop Cider return policy has rules around timelines, item condition, and what qualifies — and missing any of them means losing your refund.

This guide covers the full return window, how to start a return, what’s excluded, refund timelines, and the mistakes people make most often.

What Is Cider Return Policy?

After you get your order from Cider you have two weeks to decide if you want to keep it. The Cider return policy gives you 14 days to ask for a return. This starts the day you get your order. That’s a short window compared to most clothing retailers — so acting fast matters more here than it does elsewhere.

Cider requires returned products to be unworn, unwashed and complete with their tags. There are no Cider stores so all returns are arranged online on their website. There are no physical store locations to drop anything off in person.

Most clothing items can be returned. Some items are not included. Swimwear, lingerie, accessories and sale items often have rules or cannot be returned at all. You should check what kind of item you have first so you do not have to go forth. 

How Cider Returns Actually Work? — Step by Step

Since Cider is online only, every return starts through their app or website. The Cider clothing return policy requires you to submit a return request before sending anything back — you can’t just ship an item and expect a refund. The request needs to be approved first.

According to Cider’s official return policy page, items must be in original unworn condition with all tags attached. Returns that arrive showing signs of wear, washing, or damage get rejected and sent back without a refund.

Here’s how the return process works:

1. Open the Cider app or website and go to your order history.
2. Select the item you want to return and tap “Request a Return.”
3. Choose your return reason — When people start to return something they usually say it is because of sizing issues and quality concerns.
4. Wait for return approval — Cider reviews requests before issuing a return label. This usually takes 24 to 48 hours.
5. Pack the item carefully in its original packaging if possible.
6. Drop off your return package. Then save the tracking information. You will want it until the refund process is finished. 
7. Allow 7 to 14 business days after Cider receives the item for the refund to post.

Return shipping isn’t always free. Cider sometimes covers it for defective or incorrect items — but for standard returns like sizing changes, a return shipping fee may apply. That fee gets deducted from your refund. On a $25 item, it’s noticeable.

Does Cider Offer Exchanges?

Cider doesn’t process traditional exchanges. Most size and color adjustments are handled through a return and repurchase process. Return the original item, then place a new order for the preferred version. The return policy for Cider doesn’t include a direct swap system — which means you’re waiting on the refund to clear before you have funds to reorder. Factor that into your timing.

For detailed refund information on how other online fashion retailers handle exchanges compared to Cider, comparing policies side by side shows some clear differences worth knowing.

What Is Cider Return Policy for Sale Items?

Sale items at Cider are frequently marked as final sale — no returns, no refunds, no exchanges. The Cider shop return policy flags these at checkout, but during a big promotion it’s easy to blow past that designation without noticing. Once confirmed, there’s no reversing it. Check the item’s return eligibility in the product details before buying anything discounted.

What Can’t Be Returned? — The Exclusion List

Not everything qualifies under the return policy Cider offers. These categories are generally excluded:

• Sale and promotional items marked as final sale
• Swimwear and bikinis
• Lingerie and underwear
• Accessories including jewelry and bags
• Items that have been worn, washed, or altered
• Items with tags removed
• Items returned outside the 14-day window

The restrictions on swimwear and lingerie exist for hygiene reasons and are common throughout the fashion industry. For some people the biggest problem is the return window. If shipping takes a long time people do not have a lot of time to try the item and return it if they do not like it. A delivery that arrives on day 12 leaves just two days to file a return request. 

The Walmart return policy gives 30 to 90 days depending on category — a reminder of how much stricter Cider’s window is by comparison. Knowing that upfront changes how quickly you need to act after delivery.

Refunds — What You Get Back and When?

Cider refunds go back as store credit or to your original payment method depending on the return reason and how you paid. Store credit is typically processed faster — sometimes within a few days. Card refunds take longer — usually 7 to 14 business days after Cider receives the return.

One thing that trips people up: Cider sometimes defaults to store credit even when a card refund is available. During the return request process, check which refund method is selected before submitting. A quick review of the refund settings can save headaches later. If your goal is cash back to your card, verify that choice before approving the return request. 

Sometimes refunds are late because of the payment provider, not the retailer. Ciders FAQ says that the time it takes can be different depending on the bank. If you are still waiting after 14 business days you should contact support. Share your tracking number with them so they can look into it. 

The Macy’s return policy handles refunds differently — card refunds process faster there, and store credit comes at the customer’s choice rather than by default. Useful to know if you shop across multiple retailers.

Cider Return Policy vs Similar Online Brands

Cider’s 14-day window is the shortest on this list by a significant margin. ASOS gives 45 days with free returns — nearly four times Cider’s window. If you’re a slower decision-maker or you’re buying internationally where shipping takes longer, that short window is a real limitation.

The Target return policy guide offers another point of comparison — 30 to 90 days depending on category, with free returns across the board. Very different experience from a fast-fashion online brand.

Six Smart Tips Before Buying or Returning From Cider

1. Start your return request the day your order arrives. With only 14 days from delivery, waiting even a few days narrows your window fast.
2. Check the item’s return eligibility before ordering. Sale items, swimwear, and accessories are often final sale. Confirm before you pay.
3. Keep all tags on until you’ve decided. Removed tags close the return option permanently — even if the item was never worn outside.
4. Confirm your refund method during the request. Cider sometimes defaults to store credit. If you want a card refund, select that option before submitting the return.
5. Read Cider return policy Reddit threads before ordering. Real shoppers share practical experiences about specific items, shipping times, and how returns actually play out — useful context the official policy doesn’t give you.
6. Save your return tracking number. Without it, disputing a missing refund becomes genuinely difficult. Keep it until the money is back in your account.

For return and exchange tips across fast-fashion and online-only brands, checking before a big order helps you know what you’re agreeing to before the package ships.

Conclusion

The Cider clothing brand return policy gives you 14 days — and that window moves fast, especially when international shipping eats into it. If you shop with Cider you should remember that final sale items and swimwear and accessories are usually not allowed to be returned. You also cannot drop off returns at a store. The Cider return policy works best if you act quickly and do not remove the tags soon. 

Found this helpful? check more return policy guides — hundreds of retailers, plain language, all in one place.

Frequently Asked Questions

What is Cider return policy window?

The Cider return policy gives you 14 days from the delivery date to request a return. Not many online fashion stores have a return time as short as this one. When it takes a time to get your order the time you have to send it back can run out really fast. Submit your return request the same day delivery confirms.

Does Cider offer free returns?

Not always. Cider covers return shipping for defective or incorrect items. For standard returns — wrong size, changed your mind — a return shipping fee usually applies and gets deducted from your refund. On smaller purchases, that fee takes a noticeable chunk. Returning for a size issue costs you more than people expect.

What is Cider clothes return policy for sale items?

Sale items at Cider are usually final sale — no returns, no refunds, no exceptions. It shows up in the product details and at checkout. During promotional events it’s easy to miss. If you think there is a small chance that you will need to send the item back check the return eligibility label before you complete your discounted purchase. 

How long does a Cider refund take?

Store credit refunds process within a few days of Cider receiving the return. Card refunds take 7 to 14 business days after receipt. Your bank may add a few extra days on top of that. If nothing has appeared after 14 business days, contact Cider support with your return tracking number to follow up.

Can I exchange an item at Cider instead of returning it?

Cider doesn’t offer direct exchanges. To get a different size or color, you return the original item and place a new order separately. That means waiting for the refund to process before reordering — which, combined with the 14-day return window, makes timing important if you want to get the replacement before it sells out.

What happens if I miss the Cider return window?

Once 14 days from delivery have passed, standard returns aren’t accepted. Your best option is contacting Cider customer support directly and explaining the situation — some exceptions are made for delivery issues or defective items. But there’s no guarantee. Acting within the 14-day window is the only reliable way to secure a refund.

Found this helpful? visit Return Policy Info for more — return policy guides for hundreds of major retailers, plain language, updated regularly.